Call Audit Platform
Find clear instructions for using the Call Audit platform including audits scorecards analytics reports and AI insights.
Section
Purpose
Login
Team
Audit
Audit Details
Agent Performance
Scorecard
Analytics
AI Insights
Provides secure access to the Call Audit platform using email and password or SSO credentials.
Allows users to switch between available teams and view the related audit and analytics data.
Enables users to view, filter, and review audited call records and their key performance details.
Presents detailed information about a selected call including call information, results, evaluations, transcript, and coaching notes.
Displays individual agent performance for the selected date range including scores, call metrics, CSAT, sentiment, and audit history.
Provides a consolidated view of team and agent performance based on audited calls and key performance metrics.
Presents KPIs, trends, customer insights, product data, and performance metrics from call audit records.
Presents AI generated findings, trends, and patterns identified from call audit data.